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Shipping & Freight Information
FREE DELIVERY
Selected Products where applicable
Adelaide, Melbourne, Sydney - Metro Areas. Minimum AUD$ 200.00 per order.
Some credit account customers have contracts with Freight companies so we also offer...
Despatched by us on Your Freight / Courier Company
You Have to log in as an account customer.
Place your order with the Pickup delivery option chosen then please give us notification via email (service@move-lift-n-store.com.au) of the following details.. We will require the Freight company name, Freight company contact Phone number And your Freight company account number. Advise us of the type of service required...Eg: Road, Express., Urgent etc’
When the order is packed and ready for despatch, we will contact your freight company for a pickup on your behalf. All delivery costs are your responsibility.
In some rare circumstances when orders are paid for by credit card, our bank may require us to obtain photo identification on pickups.
In these circumstances we may require some form of verification from you before allowing your courier to collect your order.
In either case you will be contacted by us via email when your order is despatched, or if we require additional payment verification.
SHIPPING POLICY
Delivery Address and Contact Details
When placing an order with SPO Pty Ltd trading as Move-Lift-n-Store, where we are to deliver goods to you, we require a physical ground floor street address.
We will notify you if we are unable to deliver it to the address.
To assist us in processing your order, please also provide your land-line and mobile phone numbers. Please note that an authorised signatory needs to be at the delivery address to sign for and collect the goods, and that photo identification may be requested.
If a customer is not at the address at the time of delivery, he/she is responsible for follow up and re-shipping costs.
AUSTRALIAN PACKAGING & DELIVERIES
Delivery Lead Time
For delivery to major State, Territory cities and their surrounding areas, please allow 2-5 working days delivery time from date of clearance of payment.
For delivery to more remote or rural areas, please allow a further 2-9 days.
Freight company deliveries may take more time.
Delivery Charges
SPO Pty Ltd trading as Move-Lift-n-Store has implemented a set of Standard Freight Charges that is offered for orders delivered by our freight providers
Your status will be determined automatically based on the Postcode entered into the "Deliver To" field of the Shipping Information form.
INTERNATIONAL PACKING & DELIVERIES
Shipping by International Post (delivery charge dependent on weight).
Freight Company deliveries may take more time.
There may be instances where delivery charges may increase slightly due to incorrect data.
Before proceeding with any order where the delivery charge has increased, we will contact the customer to confirm acceptance.
Proof of Delivery
Should you require a proof of delivery at any time (after the standard lead time), please Contact Us and we will email you a copy.
Delivery Carriers
For Australia-wide deliveries we use Australia Post as well as various Freight Companies.
After an order is placed, you will receive a confirmation email with the full details of your order.
SPO Pty Ltd trading as Move-Lift-n-Store staff will process your order as soon as possible and provide you with regular updates.
Please view our Customer Feedback page to read about our customer service and speedy delivery.
